Return Policy
30-Day Mask System Exchange Policy
Expedite LLC (“Expedite”) provides a 30-day exchange policy for full mask systems purchased from the ResMed Shop website. If you are not satisfied with your mask system, our Customer Service team can help facilitate an exchange.
Eligibility & Exchange Process
- This exchange policy applies only to full mask systems purchased directly from the ResMed Shop website.
- To start an exchange, please contact the Customer Service team at support@eshop.resmed.com for instructions.
Exclusions
- This is an exchange-only policy. No refunds will be given under this program.
- This exchange program does not apply to individual masks, cushions, frames, or headgear that are purchased separately.
- Expedite reserves the right to refuse an exchange under this policy if there is reasonable evidence that the program is being abused, such as multiple exchange requests for the same product or a pattern of frequent exchange requests without valid explanation.
Standard Returns
Expedite accepts returns of products purchased directly through the ResMed Shop website within 30 days of delivery. To qualify for a refund, items must be unopened, unused, and in their original condition and packaging.
Please contact our Customer Service team at support@eshop.resmed.com for instructions on how to complete a return. Refunds for eligible returns will be issued to the original form of payment used for the purchase. Please note, Expedite cannot accept returns without prior authorization from our Customer Service team.
Expedite LLC (“Expedite”) accepts returns of products purchased directly through the ResMed Shop website within 30 days of delivery. To qualify for a refund, items must be unopened, unused, and in their original condition and packaging.
To start a return, please contact our Customer Service team at support@eshop.resmed.com for instructions on how to complete a return. Refunds for eligible returns will be issued to the original form of payment used for the purchase minus any shipping costs. Please note, Expedite cannot accept returns without prior authorization from our Customer Service team.
Warranty Claim Process
ResMed Corp. warrants ResMed branded products purchased through the ResMed Shop website as set forth on the warranty statement supplied with the product, or as may be stated on ResMed’s website (“ResMed Manufacturer’s Warranty”).
If you experience an issue with a product you purchased on the ResMed Shop website during the warranty period:
- Contact our Customer Service team at support@eshop.resmed.com for troubleshooting. Please provide your order number, product details, and a description of the issue.
- If the issue is possibly due to a defect under warranty, we will provide instructions for returning the product to us for inspection.
- Upon receiving the returned product, we will inspect it to confirm all components are returned and to determine if the defect is covered under the warranty.
- If the product is confirmed to be defective, we will provide a replacement.
Damage Caused in Shipping
It is your responsibility to inspect all products promptly upon receipt for damage caused in shipping. If your order arrives with visibly damaged packaging, please keep the original packaging, carefully inspect the items inside the package to determine if any products are damaged and contact our Customer Service team at support@eshop.resmed.com within three (3) days of delivery of your order for further instructions.