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Resmed Shop Customer Rights & Responsibilities

At Resmed Shop, we are committed to providing our customers with high-quality products and services. We believe that informed customers are empowered to make better decisions about their health. The following outlines your rights and responsibilities when purchasing PAP therapy devices and accessories from Resmed Shop.

Your Rights

  • Respect and Non-Discrimination
    • You have the right to be treated courteously and without discrimination based on age, race, religion, gender, sexual orientation, or disability.
  • Privacy and Confidentiality
    • You have the right to privacy regarding your personal information. Resmed Shop will handle your data in compliance with our Privacy Policy and all applicable laws.
  • Clear Product Information
    • You have the right to receive accurate, understandable information about the products you purchase, including instructions for use, any applicable warnings, and warranty details.
  • Transparent Pricing
    • You have the right to know the full cost of your products before purchase, including any taxes or fees, so you can make an informed decision.
  • Complaint and Grievance Process
    • You have the right to raise concerns or complaints about Resmed Shop’s services at any time without fear of retaliation.
    • If your issue remains unresolved, you may contact the Accreditation Commission for Health Care (ACHC) at (855) 937-2242.

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Your Responsibilities

  • Provide Accurate Information
    • You are responsible for providing current, complete, and accurate personal and payment details when placing an order.
  • Provide a Valid Prescription (if Required)
    • If purchasing a prescription-only product, you are responsible for providing a valid prescription from a licensed healthcare provider, confirming it aligns with your care plan.
  • Follow Product Instructions
    • You are responsible for using products according to the provided instructions and contacting Resmed Shop customer service or a healthcare professional if you have questions about proper usage.
  • Fulfill Financial Obligations
    • You are responsible for paying for your purchases in accordance with the terms specified at checkout.
  • Report Concerns Promptly
    • You are responsible for notifying Resmed Shop customer service of any product issues, defects, or other concerns as soon as possible so we can address them in a timely manner.
  • Adhere to Return or Exchange Policies
    • You are responsible for following Resmed Shop’s Return Policy if you need to return or exchange a product.

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Contact Resmed Shop Customer Service

Resmed Shop appreciates your trust and is committed to providing a positive and transparent experience for all customers.